FAQ

How do I cancel my order?

In the event you wish to cancel your order, please contact us within 12 hour upon confirmation of order at support@sindorai.com. Please be advised that any cancellations after 12 hours upon confirmation of order will no longer be allowed and will not be entertain. On the side note, a handling charge will be charge 10% of the product price will be charge as handling charge for item cancellation.

How much does the shipping cost?

The shipping is free for every item on our store. All you have to pay for is the product itself, the product price is the final price.



How long does the delivery take?

The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally. Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.


Is all of your jewelry in stock?

We understand how frustrating it is to purchase something online to then be told that it is out of stock. For this reason we clearly show all of the items that are out of stock on our website. You can have the added comfort of knowing the pieces you are buying are in stock and on their way to you very shortly.

What payments methods do you accept?

We currently accept MasterCard Credit, Visa Credit, MasterCard Debit, VisaDebit, American Express, JCB, DiscoverCard, and also PayPal.

I am placing an international order, what currencies do you accept?

We accept USD, Euros, British Pound Sterling, Canadian Dollar and Australian Dollar.